Our Customer Service team focuses on service our customers on different channels: chat, social media, phone, video-meetings, online forms and face-to-face contacts in destination. We cover the whole customer’s journey including before, after and during the holiday services. 

As an intern in our team, your main responsibilities will include:

• development of reporting and forecasting based on customer service contact volumes
• combining and developing the post-holiday survey.

We hope you love numbers and take the initiative. We value your previous knowledge about data modeling and analytics and hope you have some experience in SQL and R-language. Strong Excel and PowerBI skills are seen as an advantage.

Relevant study background: Information Technology or relevant field