Company contacts
General inquiries and feedback
Finnair switchboard: +358 600 081881 (€1.25/answered call + local network charge).
Street address: Tietotie 9, Vantaa, Finland
Postal address: PO Box 15, 01053 Finnair, Finland
Business identity code: 0108023-3
Customer feedback
Customer feedback can be given:
- by filling in the feedback form at Customer care feedback
- by sending mail to SL/8, 01053 FINNAIR, FINLAND
Customer service
Contact the Finnair customer service.
Procurement and invoices
Our goal is to receive all purchase invoices in electronic format. We strongly urge our suppliers to start using electronic invoicing. An e-mail with an attachment is not considered an electronic (EDI) invoice since it does not allow automated handling of invoice.
Suppliers have two ways to submit e-invoices to Finnair:
1. Suppliers can send e-invoices via Supplier's Invoice operator or bank that will route invoices to Finnair Group. Finnair Group's operator is Basware. Supplier gives his operator Basware operator code: BAWCFI22 and Finnair company electronic invoicing address. See List of Finnair Group companies invoicing addresses. For example if sending an invoice to Finnair Plc., choose the EDI-ID of Finnair Plc.
OR
2. Suppliers can submit their invoices using the Basware Supplier Portal (bsp.basware.com). Supplier creates the invoice in the portal and attaches the original invoice there.
Invoices sent to Finnair must include the following information:
- Purchase order (PO) number
- Contract number
- Pricing details according to the price list
- Finnair Company
- Finnair contact person First name, last name
- Supplier contact person
- (Cost center/Supplier reference if agreed with Finnair case by case)
In addition, the invoices must be compliant with the law and in line with our Standard terms for procurement (PDF 190 kb). Incomplete invoices will not be registered in our system.
Questions regarding purchase invoices can be sent to:
Media
Finnair Communications is pleased to assist media Mon–Fri from 9.00 am to 4 pm Finnish time. We're also on call weekdays 7–9 a.m. and 4–9 p.m. and weekends and national holidays from midday to 4 p.m.
Media desk
See all media contactsInvestors relations
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Kasper Joukama
IR Analyst (meeting enquiries and general IR questions)
Finnair Aeromedical Centre
Finnair Health Services, Finnair Aeromedical Centre, offers occupational health and aeromedical services which promote air safety in the aviation industry. Our goal is to provide customer-oriented services for the promotion of flight safety. We utilize new technology opportunities and we emphasize quality and cost-effectiveness in all our operations. We offer medical examinations for all classes of medical certificates, including cabin crew.
Aviation medical examiners
Katriina Viitasalo, Head of AeMC AME1
Kimmo Ketola AME1
Anssi Reponen AME1
Sixten Enberg AME1
Kari Jaakkola AME1
Outi Montonen AME2
Examinations
FAeMC initial renewal class 2 (PDF 319 kb)
FAeMC initial renewal class 4 (PDF 319 kb)
FAeMC renewal revalidation class 1 (PDF 306 kb)
FAeMC Cabin Crew attestation (PDF 305 kb)
Office hours and contact information
We are open Mon to Fri from 8.00AM to 3:30 PM. Telephone services are available Mon to Fri from 12:30PM to 3:00PM at the following number: +358 9 8184831.
Address: Karhumäenkuja 2, 3th floor, Vantaa
Mail: IK/67, 01053 Finnair Oyj
e-mail: aemc@finnair.com
Photographing permits
Media wishing to take photos at Finnair premises should contact Finnair Media Desk, +358 9 818 4020 or comms(a)finnair.com.
On board Finnair flights
Permits for taking photographs for commercial use and permits to shoot video during a Finnair flight can be applied by contacting filmpermit(a)finnair.com.
At the airport
Photographing at the public zone (landside) of the airport is not limited. The media should notify the PR office of Helsinki Airport prior to arrival, tel. +358 9 8277 3003.
If the photo shoot takes place in the airside zone, an access permit is required. Access permits are granted by Finavia's Permit Office, tel. +358 9 8277 3007