Company contacts
Looking for customer service contact information?
Phone number for customer service in Finland: +358 9 818 0800 (local network charge / mobile call charge - The rate charged depends on your operator and on whether you are calling from a landline or mobile telephone.)
Open: 24h
In Finnish: 6 a.m. – 12 midnight (Finnish time)
In English: 24h
In Swedish: Mon – Fri 8 a.m. – 8 p.m., Sat – Sun 9 a.m. – 6 p.m. (Finnish time)
See all country-specific contact details
General inquiries and feedback
Finnair switchboard: +358 600 081881 (€1.25/answered call + local network charge).
Street address: Tietotie 9, Vantaa, Finland
Postal address: PO Box 15, 01053 Finnair, Finland
Business identity code: 0108023-3
Customer feedback
Customer feedback can be given:
- by filling in the feedback form at Customer care feedback
- by sending mail to SL/8, 01053 FINNAIR, FINLAND
Procurement and invoices
Finnair is committed to fast invoice processing and on-time payments to suppliers. To enable this, all purchase invoices should be issued and sent electronically to Finnair. Moving away from paper invoicing also supports our environmental sustainability goals. To clarify, an e-mail with an attachment is not considered an electronic invoice since these invoices cannot be processed automatically.
Finnair offers the following electronic invoicing channels to suppliers:
- Suppliers can send structured e-invoice data via Invoice Service Provider or Banks, that will route e-invoices to Finnair Group. Finnair Group's Invoice Service Provider is Basware. The supplier gives to its Invoice Service Provider the Basware operator code BAWCFI22, and the Finnair company electronic invoicing address (list of addresses).
- The Coupa Supplier Portal (CSP) is a free of charge web-based tool for suppliers, to submit invoices to Finnair and other customers who use Coupa. The supplier will need an invitation from Finnair to register to CSP. If supplier is already registered to CSP, please inform Finnair to enable invoice sending. In both cases, please contact: finnair.invoices@finnair.com
Questions regarding purchase invoices can be sent to:
Media
Finnair Communications is pleased to assist media Mon–Fri from 9.00 am to 4 pm Finnish time. We're also on call weekdays 7–9 a.m. and 4–9 p.m. and weekends and national holidays from midday to 4 p.m.
Media desk
See all media contactsInvestors relations
Finnair Aeromedical Centre
Finnair Health Services, Finnair Aeromedical Centre, offers occupational health and aeromedical services which promote air safety in the aviation industry. Our goal is to provide customer-oriented services for the promotion of flight safety. We utilize new technology opportunities and we emphasize quality and cost-effectiveness in all our operations. We offer medical examinations for all classes of medical certificates, including cabin crew.
Aviation medical examiners
Kimmo Ketola, Head of AeMC AME1
Anssi Reponen AME1
Sixten Enberg AME1
Kari Jaakkola AME1
Outi Montonen AME1
Examinations
FAeMC initial renewal class 2 (PDF 319 kb)
FAeMC initial renewal class 4 (PDF 319 kb)
FAeMC renewal revalidation class 1 (PDF 306 kb)
FAeMC Cabin Crew attestation (PDF 305 kb)
Office hours and contact information
We are open Mon to Fri from 8.00AM to 3:30 PM.
Address: Karhumäenkuja 2, 3th floor, Vantaa
Mail: IK/67, 01053 Finnair Oyj
e-mail: aemc@finnair.com
Photographing permits
Media wishing to take photos at Finnair premises should contact Finnair Media Desk, +358 9 818 4020 or comms(a)finnair.com.
On board Finnair flights
Permits for taking photographs for commercial use and permits to shoot video during a Finnair flight can be applied by contacting filmpermit(a)finnair.com.
At the airport
Photographing at the public zone (landside) of the airport is not limited. The media should notify the PR office of Helsinki Airport prior to arrival, tel. +358 9 8277 3003.
If the photo shoot takes place in the airside zone, an access permit is required. Access permits are granted by Finavia's Permit Office, tel. +358 9 8277 3007.