In Finnair, daily airline operations require multiple parts of the organisation and teams to work seamlessly and timely together. The key driver is to ensure the safety and on-time performance of the operations for our customers.  

The operational processes generate a lot of data. With that data, we want to build an operational view of the activities with past and current situations and build models to forecast the optimal operational decisions to be made in the future. For example, in the Finnair Operations Control Center, we built ML-based models to suggest decisions to optimise our operational cost for the customer.

In the long term, our key objective is to automate and optimise the operational processes with the help of data.

Finnair has also built several internal mobile apps for customer service usage. Those apps connect relevant operational and customer data, to serve our customers better and help our employees, such as pilots, cabin crew members and people working in ground handling. Building data-based tools requires robust overall architecture and integration platform that we continuously maintain and enhance.