World-class customer experience by Finnair’s cabin crew
Our cabin crew members play an important role in creating a unique Nordic experience for our passengers. With some 2,000 professionals, the cabin crew unit is the single largest department at Finnair.
Working as cabin crew
Working as cabin crew requires a strong customer-service spirit, situational intelligence, good social interaction skills, adaptability, team spirit, flexibility and the ability to take initiative. If you also have a twinkle in your eye and a genuinely positive attitude to life, you may very well be just the kind of person to suit the job.
The work itself is irregular in many ways. Flights and work shifts take place on various weekdays and times, with destinations around the world. Especially at first, you may need to work on all public holidays, such as Christmas and Midsummer. The work also involves standby shifts, during which you must be prepared to report to work on one hour’s notice.
On average, cabin crew have at least 10 days off per month. At a maximum, full-time employees work approximately 110 hours per month. Working hours vary considerably depending on the month, the person, their qualifications and so on.
How to become a member of the cabin crew
Cabin crew training is arranged based on our need for resources. Generally we offer employment fairly soon after you complete your initial training. However, going through the initial training does not automatically guarantee employment.
We expect all cabin crew applicants to meet certain criteria, including academic background with an upper secondary school or other secondary school diploma, fluent English and Finnish skills, normal hearing and colour perception, good visual acuity and health as well as customer service experience. You must also be at least 160 cm tall, at least 18 years old and able to swim at least 50 metres.
Visible tattoos, dental jewellery and piercings are not permitted.
Cabin crew training
Initial training takes 8–9 weeks, during which you’ll learn Finnair’s operating policies and how to act in various safety, first-aid and service scenarios. Defined by the aviation authorities, the safety and first-aid content is the foundation of cabin crew members’ professional competence. Additionally, service communication and cultural awareness as well as Finnair’s vision and principles of good customer service are essential topics of the course. After the initial training, you will have the basic level of competence to work as a cabin crew member.
After you have collected approximately one year’s worth of flight experience at Finnair, you will be invited to a one-week Chief of Cabin training. Completing the course is required for all cabin crew working as the senior crew member on a flight.
Later, you may apply for purser training. Participants are selected based on interviews and aptitude tests. The two-week purser course prepares you to work as the supervisor of the cabin crew team. Pursers will also attend a few days of classroom training per year to further improve their management skills.
In addition, we provide refresher courses and additional training for our cabin crew each year in order to strengthen and complement their professional expertise.