Social sustainability

Empowering people and communities

For us, social sustainability means empowering people and communities. We are committed to providing safe and inclusive travel experiences for all our customers, ensuring a safe and thriving workplace for all our employees and fostering an ethical supply chain.

Our ethical business principles are defined in the Finnair Code of Conduct. Our commitment to respecting human rights both in our own operations and in our value chain and the way we conduct our due diligence are described in our Policy Commitment to Human Rights.

Providing safe and inclusive services for our customers

We want to offer our customers peace of mind throughout their journey with us. This includes a safe and smooth travel experience, physically and digitally accessible services and robust data security and privacy. We conduct regular audits of our products and services and evaluate the quality of customer service. We also gather feedback through satisfaction surveys and external assessments to understand our stakeholders’ needs and improve our performance.

Safety

Safety is at the heart of everything we do. It’s built into our culture, strengthened by objective monitoring and constant development. We work closely with aviation authorities to ensure every flight meets the highest safety standards – so our customers can travel with confidence.

Accessibility

We want every customer to feel welcome and supported – on the ground and in the air. That’s why we’re committed to making our services accessible to everyone, including individuals with disabilities. From our digital platforms to flight operations, we’re continuously improving the accessibility of our products and services. A cross-organisational accessibility working group leads the development.

Data security and privacy

We take customer privacy seriously and are committed to complying with the EU's General Data Protection Regulation (GDPR) in all our business processes. We ensure the confidentiality, security and accuracy of customer data at all stages of travel, complying with the legislation and regulations issued by the authorities in the countries in which we operate.

Ensuring a thriving workplace for our employees

Our people are the foundation that makes Finnair unique and key to our success. We support our employees by investing in their wellbeing, health, safety and continuous learning opportunities and fostering a diverse and inclusive culture.

We value our employees' active involvement and promote open social dialogue. Through regular surveys, dialogue and listening practices, we ensure that everyone’s voice is heard.

As one of Finland’s major employers, we follow national regulations as well as our own policies, guidelines and values to ensure fair working conditions and social sustainability.

Wellbeing, health and safety

We value our people and have a holistic approach to employee wellbeing. This encompasses a range of essential aspects, including leadership and management, people development, strategic resource management, compensation and benefits, and workability. We provide preventive occupational health care services through our Finnair Health Services unit. Our focus is on early care and risk management to ensure the well-being of our employees. Finnair supports a healthy work–life integration in many ways by using e.g., a variety of contract types related to working hours and different kinds of part-time work models.

Inclusive culture

At Finnair, we believe firmly in the principles of equity and non-discrimination. We are committed to providing equal opportunities for all our employees and ensuring a fair and inclusive environment. We value diversity and strive to employ people with different backgrounds and experiences and of different genders, ages, and nationalities to bring together multiple views and improve our decision-making and business success. We are committed to removing barriers and making our workplace increasingly accessible for everyone, including people with disabilities. Our policies strictly prohibit harassment, and we encourage employees to speak up if they experience or witness it. We support equal chances in recruitment, career development, and work-life balance, and follow the Finnish Equality Act to ensure fair pay.

Continuous learning

We are committed to nurturing a culture of continuous professional growth and learning through developing the leadership skills and competencies of our employees. We focus on upskilling and future competencies, aligning professional development with business needs. We ensure our team’s readiness to implement our strategy by identifying critical skills, offer our employees various opportunities to learn new skills, supporting career growth and enabling different career paths.

Creating a positive impact on society

Our impact on Finland’s economy is significant, both directly and indirectly. Aviation plays a crucial role in maintaining the country’s global competitiveness and contributes significantly to GDP, employment and tax revenue.

As a company, we are committed to creating sustainable economic value by providing flight services that are both profitable and cost-competitive while considering the needs of the environment and society. We recognise the importance of sustainable operations for profitable business and strive to mitigate the negative impact on society and the environment.

You can read more about our impact on society and the economy in the Annual Report.